Karen LaCross is a Senior Payor Relations Specialist, with a focus on Massachusetts Medicaid, managed care entities, and behavioral health. She works as a liaison to help align payor policies with payments and organizational workflows. Karen joined Boston Children’s Hospital in November 2022 with a background in professional revenue cycle management and credentialing. She has many years of experience working in different aspects of healthcare and is a Certified Professional Coder.

Focus areas: MassHealth payment policy, behavioral Health payment policy, reimbursement escalation/resolution